Shipping Policy

At Plansel, each order is treated with the same care and affection that we dedicate to our customers. Our shipping policy, designed to strictly comply with current legislation in Portugal, seeks to ensure a simple, safe and transparent experience. Below, we present all the details of our service:

1. Shipping Methods and Carrier
All shipments are made through Nacex, ensuring a reliable and quality service. Each package is dispatched with the promise of arriving at its destination as punctually as it leaves our warehouse.

2. Shipping Costs
We believe that transparency is essential:

  • For purchases over €50, shipping is free.
  • For purchases under €50, a fixed shipping charge of €3.50 applies.

3. Delivery Times
We are committed to shipping orders within 24 business hours, with delivery scheduled for the next business day. For now, our services are exclusively for mainland Portugal, and we do not ship to the islands.

4. Insurance and Liability
On the way to your door, Nacex is responsible for the transport. However, if any damage or breakage occurs, we assume full responsibility for this. After all, our commitment is to quality in every detail.

5. Returns and Exchanges Policy
We understand that unexpected events can happen. Therefore, if you need to make an exchange or return, you will have that possibility. Please note, however, that the shipping costs arising from this process are the responsibility of the customer. If the delivery is incorrect or the product is damaged, please contact us so that we can find the most appropriate solution together.

6. Contact for Questions and Complaints
We are always available to help you. If you have any questions or need further clarification regarding the shipping of your order, please contact us by email at info@planse.com or by phone at 266 898 920 .

At Plansel, every step of the shipping process is a promise of reliability and efficiency, designed to ensure your experience is always memorable. We are here to make the process as smooth as a cool breeze on a summer day.