Terms and Conditions

Quinta da Plansel - Sociedade Vitivinícola, Lda

CNPJ 507178491

Address: Quinta de S. Jorge 7050-203 Montemor-O-Novo

1. Definitions and Scope
These Terms and Conditions govern access to and use of the website and services provided by Plansel. For the purposes of these terms, the following definitions apply, among others:

  • Plansel: the entity responsible for managing and operating the website;
  • User: any person who accesses and uses the website or the services made available therein;
  • Order: the order made by the user through the website to purchase products.

2. Acceptance of Terms
Access to and use of the website implies full and unrestricted acceptance of these Terms and Conditions. Continued use of the services presupposes knowledge of and agreement with all clauses set forth herein.

3. Access and Use of the Website
The website provides information and services for placing orders. Access is permitted temporarily, and use for illegal purposes or purposes that may impair its normal operation is prohibited. The user is responsible for maintaining the confidentiality of access data, where applicable.

4. Intellectual Property
All content on the website—design, text, images, logos, and other elements—is the exclusive property of Plansel or its respective licensors and is protected by applicable intellectual property laws. Any unauthorized reproduction, distribution, or use may constitute a violation of legal rights and subject the offender to legal consequences.

5. Orders and Payment
Placing an order presupposes reading and accepting these Terms and Conditions.

  • Order Processing: Orders will be processed based on the information provided by the user, and all information must be accurate and up to date.
  • Payment: Payment for products must be made using the payment methods available on the website. Confirmation of payment implies acceptance of the terms of purchase.

6. Shipping and Delivery

  • Shipping Method: All orders will be shipped via Nacex.
  • Shipping Costs and Conditions:
    • For purchases over €50, shipping is free of charge;
    • For purchases under €50, a fixed shipping charge of €3.50 applies.
  • Delivery Times: Orders will be shipped within 24 business hours, with delivery expected the next business day. This service is available exclusively to mainland Portugal; we do not ship to the islands.
  • Responsibility: Responsibility for transportation is attributed to the carrier, except in cases of damage or breakage, which are the responsibility of Plansel.

7. Returns and Cancellations
The user has the right to exchange and return items under the terms and conditions set forth in the Shipping Policy. In cases of return or cancellation, shipping costs will be borne by the customer, unless the cause is a delivery error or damaged product, in which case Plansel must be contacted for appropriate action.

8. Liability and Warranties
Plansel makes every effort to ensure the accuracy and up-to-date nature of the information provided on its website. However, use of the services is at the user's own risk. Plansel's liability is limited to the provision of the services described and does not extend to indirect or consequential damages that may arise from the use or inability to use the website or its services.

9. Protection of Personal Data
The processing of users' personal data is carried out in accordance with the Privacy Policy, which includes these Terms and Conditions by reference. Such data is used exclusively for the provision of services and processing of orders, in accordance with applicable legislation.

10. Changes to Terms and Conditions
Plansel reserves the right to modify these Terms and Conditions at any time. Changes will be published on the website and will become effective on the date indicated. Continued access and use of the website constitutes acceptance of any changes made.

11. Applicable Legislation and Jurisdiction
These Terms and Conditions are governed by Portuguese law. Any disputes arising from these terms are resolved by the competent jurisdiction, expressly waiving any other jurisdiction.

12. Final Provisions
Any declaration of invalidity or unenforceability of any of the clauses contained herein shall not affect the validity of the remaining provisions. The terms set forth herein prevail over any other agreements or conditions previously established that are not expressly incorporated into this document.

For any further clarification, you can use the contact channels available on the website.