Terms and Conditions

1. Definitions and Scope
These Terms and Conditions regulate access to and use of the website and services provided by Plansel. For the purposes of these terms, the following definitions apply, among others:

  • Plansel: the entity responsible for managing and operating the website;
  • User: any person who accesses and uses the website or the services made available therein;
  • Order: the order made by the user through the website for the purchase of products.

2. Acceptance of Terms
Access to and use of the website implies full and unreserved acceptance of these Terms and Conditions. Continued use of the services presupposes knowledge of and agreement with all clauses set forth herein.

3. Access and Use of the Website
The website provides information and services for placing orders. Access is permitted on a temporary basis and use for illegal purposes or for purposes that may impair its normal operation is prohibited. The user is responsible for maintaining the confidentiality of access data, where applicable.

4. Intellectual Property
All content on the website – design, texts, images, logos and other elements – is the exclusive property of Plansel or its respective licensors and is protected by current legislation on intellectual property. Any unauthorized reproduction, distribution or use may constitute a violation of legal rights and subject the offender to legal consequences.

5. Orders and Payment
Placing an order implies reading and accepting these Terms and Conditions.

  • Order Processing: Orders will be processed in accordance with the information provided by the user, and all information must be accurate and up to date.
  • Payment: Payment for products must be made using the payment methods available on the website. Confirmation of payment implies acceptance of the terms of purchase.

6. Shipping and Delivery

  • Shipping Method: All orders will be shipped via Nacex carrier.
  • Shipping Costs and Conditions:
    • For purchases over €50, shipping is free of charge;
    • For purchases under €50, a fixed shipping fee of €3.50 applies.
  • Delivery Times: Orders will be shipped within 24 business hours, with delivery scheduled for the following business day. The service is exclusively for mainland Portugal, and no deliveries will be made to the islands.
  • Responsibility: Responsibility for transportation is attributed to the carrier, except in cases of damage or breakage, which are the responsibility of Plansel.

7. Returns and Cancellations
The user has the right to exchange and return products, under the terms and conditions stipulated in the Shipping Policy. In cases of return or cancellation, shipping costs will be borne by the customer, unless the cause is due to a delivery error or damaged product, in which case Plansel should be contacted to take the necessary measures.

8. Liability and Warranties
Plansel makes every effort to ensure that the information provided on the website is accurate and up-to-date. However, the use of the services is at the user's own risk. Plansel's liability is limited to the provision of the services described and does not extend to indirect or consequential damages that may arise from the use or inability to use the website or its services.

9. Protection of Personal Data
The processing of users' personal data is carried out in accordance with the Privacy Policy, which is incorporated into these Terms and Conditions by reference. Such data is used exclusively for the provision of services and the processing of orders, in accordance with applicable legislation.

10. Changes to Terms and Conditions
Plansel reserves the right to modify these Terms and Conditions at any time. Changes will be published on the website and will come into effect on the date indicated. Continued access and use of the website implies acceptance of the changes made.

11. Applicable Legislation and Competent Court
These Terms and Conditions are governed by Portuguese law. Any disputes arising from these terms shall be resolved by the competent jurisdiction, expressly waiving any other jurisdiction.

12. Final Provisions
Any declaration of invalidity or unenforceability of any of the clauses contained herein shall not affect the validity of the remaining provisions. The terms established herein prevail over any other agreements or conditions previously established, which are not expressly incorporated into this document.

For any additional clarifications, the contact channels available on the website can be used.