Privacy Policy

1. Introduction
The purpose of this Privacy Policy is to inform users about the processing of their personal data by Plansel, in accordance with the General Data Protection Regulation (GDPR) and applicable legislation in Portugal.

2. Data Collected
Only data strictly necessary for the provision of services is collected, including, among others:

  • Identification Data: name, address, email address and telephone number;
  • Payment Data: essential information for carrying out transactions, processed by duly secure systems;
  • Browsing Data: record of cookies and similar technologies, used for the continuous improvement of the services offered.

3. Purposes of Processing
Personal data is processed for the following purposes:

  • Processing and management of orders;
  • Communication of information regarding the status of orders and possible promotions, provided that the respective consent exists;
  • Optimization and analysis of services and the website, aiming to improve the user experience.

4. Legal Basis for Processing
Data processing is based on the following legal bases:

  • Contract Execution: essential for processing and delivering orders;
  • Consent: whenever applicable, notably for marketing actions;
  • Legal Obligation: compliance with current legal and regulatory standards.

5. Data Sharing
Personal data may be shared with trusted partners, such as the carrier Nacex, exclusively for the execution of delivery services. Under no circumstances will the data be sold or disclosed to third parties for commercial purposes.

6. Security Measures
Plansel adopts appropriate technical and organizational measures – such as encryption and strict access control – to ensure the protection of personal data and prevent unauthorized access or improper disclosure.

7. Rights of Data Subjects
Data subjects are guaranteed the following rights:

  • Right of access, rectification and deletion of data;
  • Right to object and data portability;
  • Right to file a complaint with the National Data Protection Commission (CNPD) in the event of a violation of rights.
    These rights can be exercised by contacting us through the channels indicated in the “Contact” section.

8. Data Retention
Personal data will be kept for the period necessary to fulfill the purposes for which they were collected, as well as to comply with legal obligations. After this period, they will be deleted or anonymized.

9. Cookies
The website uses cookies and similar technologies to personalize navigation and improve services. You can configure your browser to refuse these cookies, although such action may limit certain features of the website.

10. Changes to the Privacy Policy
This policy may be reviewed and updated periodically to reflect legislative changes or improvements to internal processes. Any changes will be duly published on the website.

11. Contact
For clarification or to exercise the above rights, interested parties can contact Plansel via the email address info@plansel.com or by telephone 266 898 920 .

This policy aims to guarantee maximum transparency and protection of personal data, ensuring full compliance with current legal regulations.